The first step is by implementing technology that will allow everyone to access their government easily and help government operations run more efficiently and effectively.
The pandemic severely impacted county operations and exposed critical deficiencies in how our county government was able to operate in an emergency. We need to assess the impact across all departments, create a vision for how operations should function, and then implement an incremental modernization strategy.
Much of the IT budget is funding operations and maintenance of legacy systems which leaves little left for innovation. Smart investments now will improve delivery of services toward better customer satisfaction and save taxpayer dollars in the future. Investing in modern technology should also reduce demands on IT staff, allowing for improved and more efficient delivery of services.
My vision for modernizing county government includes:
- Utilizing technology for community engagement by allowing easier access to meetings and data, while allowing for digital data collection and better decision making
- A redesigned simplified county website that makes information easier to find providing increased self-service options for citizens and businesses alike and a more responsive county presence
- Increasing implementation of wireless technology allowing for a more agile workforce, improved ability to work remotely, improved collaboration of staff, and a decentralization of county government
- Moving to cloud-based applications with reduced capital costs, allow for scaled or reducing computing resources and more easily promote remote servicing for staff and our citizens
COVID-19 laid bare the county’s inability to effectively adapt to a changing dynamic and illustrates the need for leadership that looks toward modernization. Paying county employees to stay home without production due to a lack of resources and infrastructure can’t happen again. Our county operations, just like within the private sector, must reassess and modernize so that adjustments and reactions can be made efficiently to our citizens changing needs.